JSC "Gelix Airlines" is committed to achieving a high level of competitiveness in the aviation services market. The foundation of our company's thirty years of expertise is ensuring flight safety, and maintaining a respectful and attentive attitude towards the customer, their needs, and expectations.
The core principles of the JSC "Gelix Airlines" Quality Policy are:

• Customer focus.
• Uncompromising flight safety.
• Continuous improvement of service quality.
• Every employee's awareness of their role and responsibility for the airline's reputation.

Customer and Client quality requirements are ensured through:

• Clear and understandable Company Objectives aimed at enhancing the airline's competitiveness and meeting the needs, requirements, and expectations of Customers and Clients.
• Studying and analyzing the requirements of the "aviation services market" regarding the quality of aviation services to determine corrective measures for improving the airline's Quality Management System.
• Developing, updating, and applying internal regulatory documents (Quality Manual, Flight Safety Management Manual, Flight Operations Manual, Ground Handling Manual, Engineering and Maintenance Manual, etc.), and organizing constant monitoring of their implementation throughout the service lifecycle at all administrative stages of the production process.
• Inspections and analysis of the airline's performance based on customer information, inquiries, and complaints.
• Implementing technologies that enhance the safety and quality of aviation services.
• Improving the airline's operational efficiency by reducing non-production costs.
• Motivating every employee to perform their duties with high quality.
• Organizing training and professional development for personnel in the areas of quality, flight safety, environmental protection, and occupational health and safety.

The airline's management is responsible for the implementation of the Quality Policy and for creating conditions for effective operations and continuous improvement of the production process.
The Quality Policy is an integral part of the airline's development strategy.
Director of JSC "Gelix Airlines"
N.P. Varganov

Flight safety is a fundamental pillar of our operations. We have established key priorities to ensure our work delivers the highest level of flight safety and compliance with national standards in the provision of our services.
Safety Management is the primary responsibility of all managers and specialists of the Airlines.
We are committed to:

• Allocating all necessary resources to foster an organizational culture that promotes safe practices, facilitates the timely reporting and exchange of safety information, and actively manages flight safety.
• Clearly defining the scope of responsibility and duties for all personnel (both managers and all employees) regarding flight safety assurance, and the organization and effective functioning of the Airlines' Flight Safety Management System.
• Developing and implementing processes for hazard identification and risk management, including a hazard reporting system, to eliminate or mitigate flight safety risks associated with hazards arising from our operations or activities to the lowest practically possible level.
• Ensuring that no disciplinary action will be taken against any employee who reports a flight safety issue through the hazard reporting system, except in cases where such a report unequivocally indicates unlawful acts, gross negligence, or deliberate or willful violation of rules and procedures.
• Complying with, and where possible, exceeding legal and regulatory requirements and standards.
• Ensuring the availability of sufficient qualified and trained human resources to implement flight safety processes.
• Guaranteeing that all personnel are provided with adequate and appropriate flight safety information and relevant training to ensure their competence in flight safety matters, and are assigned only tasks commensurate with their qualifications.
• Identifying and evaluating the effectiveness of flight safety assurance within the airline by comparing actual flight safety performance indicators with flight safety targets.
• Continuously improving the effectiveness of flight safety assurance in the airline through management processes that ensure appropriate and effective safety measures are taken.
• Monitoring the authenticity of equipment, spare parts, and components supplied from external sources, as well as the compliance of services provided for our operational activities with the flight safety standards of the Russian Federation.

Director of JSC "Gelix Airlines"
N.P. Varganov